网络性能和工具
您可以在下方找到与我们的网络性能和客户服务相关的统计信息，这些信息会定期更新；您还可以免费使用我们的Looking Glass工具，或查看连接到 Cogent（AS174）的所有AS网络。
网络性能
Cogent卓越的网络架构和几乎无限的带宽使我们能够提供令人瞩目的网络性能，如下所示。这些统计数据是实际的性能指标，每月更新一次。
Cogent为所有客户提供极具竞争力的服务水平协议 (SLA)。
Aug
2026
| IP Network Performance Statistics | Apr 2026 | May 2026 | June 2026 | July 2026 | Aug 2026 | Sep 2026 | Cogent SLA |
|---|---|---|---|---|---|---|---|
| Europe Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| North America Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| Intra-Europe Average Backbone Latency (ms) |
29.9 | 29.8 | 30.2 | 29.7 | 29.6 | 29.6 | <35.0 |
| North America Average Backbone Latency (ms) |
38.1 | 37.9 | 38.3 | 38 | 38.3 | 38.2 | <45.0 |
| New York - London Average Backbone Latency (ms) |
70.3 | 73.5 | 67 | 67 | 67 | 67 | <85.0 |
| Los Angeles - Tokyo Average Backbone Latency (ms) |
104 | 99.7 | 113 | 103 | 99.3 | 101 | <140.0 |
| Customer Service Response Statistics | 4th Quarter 2025 | 1st Quarter 2026 | 2nd Quarter 2026 | 3rd Quarter 2026 | Four Quarter Average |
|---|---|---|---|---|---|
| Technical Support | |||||
| Average Answer Time for Inbound Customer Service Calls (seconds) - Global |
17 | 14 | 14 | 19 | 16 |
| Mean Time to Repair (hours) - EU | 2.2 | 2.0 | 1.6 | 1.9 | 1.9 |
| Mean Time to Repair (hours) - NA | 2.4 | 2.2 | 3.0 | 3.9 | 2.9 |
| Billing Support | |||||
| Average Answer Time for Inbound Customer Billing Calls (seconds) - Global |
13 | 13 | 13 | 12 | 13 |