Step 4. Provisioning: Other Services (Estimated time: Variable and often dependent on other services ordered)

The service you have ordered likely falls into one of the categories listed below and the installation timeframe of the service is often co-dependent with other services you have ordered.

Behind the scenes, your Service Coordinator is managing all the requirements for your service to ensure timely installation within a short interval. This typically includes:

1. IPv6 and MultiBGP: IPv6 and MultiBGP services that are tied to an order for Internet Access. You can expect your Option service to be installed at the same time your Internet Access order is installed, unless you have indicated otherwise. If you ordered an Option for an existing Internet Access port already in service, your Option should be installed within 17 business days or at your Requested Due Date, whichever is later.

2. Virtual Circuits: For Ethernet Point-to-Point service, the installation of your Virtual Circuits is dependent on the installation of your port orders. You can expect your Virtual Circuits to be provisioned at the same time your ports are provisioned, unless you have indicated otherwise.

3. Cross Connects and Cabling: Cross Connects and other Cabling are tied to an order for Internet Access or Ethernet Point-to-Point service. You can expect your Cross Connect or Cabling to be installed at the same time your port order is installed, unless you have indicated otherwise. If you ordered a Cross Connect or Cabling for an existing port already in service, it should be installed within 17 business days or at your Requested Due Date, whichever is later.

4. Equipment: An order for equipment is generally placed at the same time as an order for Internet Access. Your Service Coordinator will ensure your Internet Access port and equipment are delivered to you at the same time.

5. Domain Names: An order for additional Domain Names should be processed quickly and at the same time as the related order for Internet Access, if the two orders were placed simultaneously.

If you have ordered a service that is not listed above, please contact your Service Coordinator for more information on your service installation process and timeframe. Once your service is successfully tested, your Service Coordinator will notify you and email you a Customer Acceptance Letter. Your Customer Acceptance Letter includes contact information for Customer Support. Billing of the service commences on the day the Customer Acceptance Letter is sent.