Step 4. Provisioning: Colocation Services (Estimated time: 17 business days)

Your Data Center Operations Team is responsible for the provisioning of colocation services in Cogent-owned Data Centers. The services include rack, power, bandwidth, and cross connects.

Behind the scenes, your Data Center Operations Team is managing all the requirements for your service to ensure timely installation within a short interval. This typically includes:

1. Completing a site survey at the location of your rack(s). During this site survey, we determine all the steps necessary to complete your installation. Because data center environments can vary greatly, the steps toward installation are unique to your order. Your data center engineer will contact you to determine the detailed requirements of your order including network circuit and power circuit information.

2. Assigning you to an available rack or potentially ordering a new one if needed.

3. Assessing whether your power requirements are readily available or whether new power resources will need to be installed at your rack location.

Once your service is successfully tested for continuity and connectivity, your Service Coordinator will notify you and email you the Customer Acceptance Letter. Your Customer Acceptance Letter includes contact information for Customer Support. Billing of the service commences on the day the Customer Acceptance Letter is sent.